RA
{{ __('Admin - Agent profile') }}
{{ __('Riya Arora') }}.
{{ __('online') }}
{{ __('Messaging') }}
riya@wadesk.in
{{ __('Open tickets') }}
9
{{ __('75% capacity') }}
{{ __('Solved 30d') }}
128
{{ __('+12 vs prev') }}
{{ __('SLA hit rate') }}
98%
{{ __('target 95%') }}
{{ __('CSAT') }}
4.8
{{ __('42 ratings') }}
{{ __('Configuration') }}
{{ __('Routing & capacity') }}
{{ __('Auto-assign new tickets') }}
{{ __('Receive tickets from the routing engine when below capacity.') }}
{{ __('Allow weekend escalations') }}
{{ __('Pull this agent in for breach-risk tickets outside hours.') }}
{{ __('Currently handling') }}
{{ __('Active tickets') }}
| {{ __('Ticket') }} | {{ __('Subject') }} | {{ __('Workspace') }} | {{ __('SLA') }} |
|---|---|---|---|
| {{ __('SUP-4821') }} | {{ __('Campaign queue stalled') }} | {{ __('Bloomly') }} | 42m |
| {{ __('SUP-4805') }} | {{ __('Auto-reply not triggering') }} | {{ __('PixelPlay') }} | 14h |
| {{ __('SUP-4799') }} | {{ __('Device QR re-link loop') }} | {{ __('Wandermark') }} | 22h |
{{ __('Quality (30 days)') }}
{{ __('Performance') }}
{{ __('First reply SLA') }}98%
{{ __('Resolution SLA') }}95%
{{ __('Reopen rate') }}3.2%
{{ __('Median first reply') }}22m
{{ __('CSAT') }}4.8 / 5
{{ __('Danger zone') }}