@php $sections = [ [ 'n' => '01', 'title' => __('Free trial'), 'body' => '

' . __('Every paid plan ships with a 14-day free trial. No credit card required. You can use every feature included in your selected plan during the trial.') . '

' . __('If you do not upgrade by the end of the trial, your workspace automatically moves to the Starter (free) tier. Your data and configuration are preserved.') . '

', ], [ 'n' => '02', 'title' => __('Subscription billing'), 'body' => '

' . __('Subscriptions are billed in advance on a recurring monthly or annual basis from the day you upgrade. Annual plans receive a 20% discount (selectable at checkout).') . '

' . __('Payment methods') . '

' . __('We accept payments through 22 gateways including Stripe, Razorpay, PayPal, Paytm, Cashfree, PhonePe, Paystack, and Flutterwave. Currency is auto-detected from your billing address.') . '

' . __('Failed payments') . '

' . __('If a renewal payment fails we retry 3 times over 7 days. After 7 days of failed payments your workspace moves to read-only mode. Data is preserved for 30 days.') . '

', ], [ 'n' => '03', 'title' => __('Refund eligibility'), 'body' => '

' . __('We offer refunds in the following cases:') . '

' . __('14-day money-back guarantee') . ' — ' . __('Cancel within 14 days of your first paid charge for a full refund, for any reason. One-time per workspace.') . '
' . __('Annual plan refunds') . ' — ' . __('Cancel mid-cycle and receive a prorated refund of the unused months, minus a 10% restocking fee.') . '
' . __('Service downtime') . ' — ' . __('Scale plan customers receive SLA credits per the published 99.95% uptime guarantee.') . '
' . __('Duplicate charges') . ' — ' . __('Refunded immediately on request.') . '

', ], [ 'n' => '04', 'title' => __('Non-refundable items'), 'body' => '

' . __('The following are non-refundable:') . '

' . __('Used message credits and WhatsApp Business API conversation fees (these are paid to Meta, not us)') . '
' . __('Add-on credits already consumed') . '
' . __('Monthly subscriptions past the 14-day window (you can cancel to stop future charges)') . '
' . __('Customisation, migration, and onboarding services already delivered') . '

', ], [ 'n' => '05', 'title' => __('Prorated upgrades & downgrades'), 'body' => '

' . __('Upgrading mid-cycle: you are charged the prorated difference immediately and the new plan takes effect that day.') . '

' . __('Downgrading mid-cycle: the new plan takes effect at the next renewal date. No refund is issued for the unused portion of the current cycle.') . '

', ], [ 'n' => '06', 'title' => __('Wallet credits'), 'body' => '

' . __('Pay-as-you-go message credits are added to your workspace wallet on purchase and consumed as you ship messages. Unused credits do not expire.') . '

' . __('Refunds for unused wallet credits are available within 30 days of purchase, minus payment-gateway processing fees (typically 2.9% + $0.30).') . '

', ], [ 'n' => '07', 'title' => __('How to request a refund'), 'body' => '

' . __('Email billing@wadesk.io with:') . '

' . __('Your workspace name and account email') . '
' . __('The invoice number or charge date') . '
' . __('A brief reason (optional but helps us improve)') . '

' . __('Refunds are processed within 5 business days. The credit may take an additional 5–10 business days to appear on your statement, depending on your bank.') . '

', ], [ 'n' => '08', 'title' => __('Chargebacks'), 'body' => '

' . __('Please contact us before initiating a chargeback — we resolve 99% of billing issues inside 24 hours. Initiating a chargeback without first contacting us will result in account suspension and a chargeback fee equal to the disputed amount.') . '

', ], [ 'n' => '09', 'title' => __('Contact billing'), 'body' => '

' . __('Billing questions:') . ' billing@wadesk.io

' . __('Median reply time: 2 hours during business hours.') . '

', ], ]; @endphp